Privacy statement
What does CPP do with my personal information?
Don't worry. We are fully committed to ensuring the privacy, confidentiality and integrity of customer information.
We do not collect any personal information from visitors to the public areas of our website. However, we do collect statistical information such as the number of visitors to certain areas of the website during a given period. We collect this information for statistical review only and it cannot be used to identify an individual user.
If you decide to apply for a policy online or register to use the members' servicing area of the site, we'll collect personal information about you as you enter it into the requested fields. You can rest assured that all personal data collected is processed in accordance with the Data Protection Act, 1998.
How your personal data will be used
The ways in which we will use your data collected during the course of your policy are outlined in the Data Protection Notice contained within the Policy Terms & Conditions - we recommend you read these carefully; they are available online and will be sent to you in your Welcome Pack and at renewal.
In addition to the above, we will collect information such as the IP address from which attempted logons to the members' servicing area are made and details about failed logon attempts for the purpose of possible investigation into misuse or abuse of the website.
Does CPP use cookies?
This website, along with most other major websites, use cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer's hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site.
CPP uses two types of cookie on this website:
1. Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser (at which point they are deleted).
2. Persistent or stored cookies that remain permanently on the cookie file of your computer.
Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto an authenticated page, cookies cannot be used to identify who you are.
Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer
has visited a certain website. Cookies do not in any way compromise the security of your computer.
Cookies will not be used to contact you for marketing purposes other than by means of advertisements offered within this website.
Cookies may be used to record details of pages relating to particular products and services that you have visited on this website. This is to provide CPP with generic usage statistics to allow the company to improve this website and to provide you with information that may interest you.
In order to develop this website in line with customer needs CPP is working with WebTrends and Google Analytics to track usage on this website.
WebTrends
WebTrends provides CPP with statistics to show which pages on this website are visited most frequently and how long visitors spend on this website.
WebTrends uses a cookie to track the number of unique users of this website. It basically tells CPP whether the website has a small number of regular
visitors or a large number of infrequent visitors. None of the information can be traced to an individual - CPP do not know who you are as a unique user,
merely that there are a certain number of people using this website. The cookie only relates to what goes on in this website and the information cannot
be used for marketing on an individual basis.
The web browsers of most computers are initially set up to accept cookies. If you prefer, you can set your web browser to disable cookies or to inform
you when a website is attempting to add a cookie. You can also delete cookies that have previously been added to your computer's cookie file.
You can set your browser to disable persistent cookies and/or session cookies but if you disable session cookies, although you will be able to view this
website's unsecured pages, you may not be able to log onto any authenticated pages.
Please visit http://www.allaboutcookies.org/manage-cookies/ to discover how to disable and delete cookies.
For more information about how WebTrends collects data, please read their privacy policy at https://ondemand.webtrends.com/privacypolicy.asp#PSFV.
What are web beacons and spotlight tags?
This website may contain electronic images, known as web beacons or spotlight tags. These enable CPP to count users who have visited certain pages on the website. Web beacons and spotlight tags are simply tools used to obtain generic information about the web pages visited. They are not used to obtain
information about specific users.
What about data security?
We take data security very seriously and go to great lengths to ensure your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data we hold. In early 2009, the UK achieved compliance with the Payment Card Industry Data Security Standard (PCI DSS), demonstrating how we effectively protect our data when we process, store and transmit this information on behalf of our customers and business partners.
We are continually reviewing and updating our security procedures as new technologies become available. All areas of this website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.
Should your logon details (for the members' servicing area) be entered incorrectly on three occasions, your online account will be locked, although your policy can still be accessed by telephoning customer services. This is to protect your on-line account from misuse. Your account will also 'timeout' after 15 minutes during which no activity is recorded. This will reduce the risk of someone using your account without permission if you have forgotten to logout. If you need to reset your online account details for whatever reason, you can request help and guidance online or by phoning customer services.
Your activation codes, passwords and pass phrase questions/answers should be treated in the same way as you would treat you bank and credit card PIN numbers. Do not give your online account details to anyone not authorised to use your online account. We will never request that you disclose this information at any time other than when you use this website.
What are my rights?
Remember that you have a right to see all the personal information we hold about you. Details of how you can request a copy of all the personal information that we hold on file are shown in each of the product terms and conditions. Please note that there may be a separate administration charge for this service.