Customer service
Your customers are in safe hands with CPP
When you choose to partner with CPP, you can be confident that your customers will be well looked after 24 hours a day, seven days a week.
Customer satisfaction assured
Our customer service teams consistently deliver outstanding customer satisfaction scores. Between quarter one 2006 and quarter four 2009, we achieved an overall satisfaction rating of 75-85 per cent for our Card Protection and Identity Protection products.
Cost-effective customer management
CPP customer services provide a multi-channel facility to help your business manage its day-to-day customer operations more cost effectively. The services we can provide include:
- Generic policy administration
- Change of address, payment changes
- Service call handling on lost and stolen cards
- Card registration
- Identity Protection activation
- Expert identity fraud resolution
- Insurance claims management
- Fulfilment management
No call is too demanding
Backed by nearly 30 years' experience, our customer service agents are qualified to handle even the most demanding situations, including insurance claims and crisis call management, as well as fraud resolution. We even offer specialist case workers to support your customers in complex cases of identity fraud.
Capturing customer data
While handling calls on your behalf, we endeavour to capture relevant customer data at every opportunity, allowing us to develop more targeted communications and cross-selling strategies.
To find out more about our customer service capabilities, call CPP today on 01904 544 220.