Outsourcing

Outsourced business services beyond expectations

When you work with CPP, you get more than a standard outsourcing solution. Our knowledge and expertise, built up over many years of partnering major organisations worldwide, enable us to offer you cost-effective, high-quality outsourced services that deliver increased revenue, reduced costs and good customer service.  Furthermore, our outsourcing model is truly unique as CPP does not charge for the basic provision of the customer management process.

CPP skills and resources at your service

By outsourcing key product sales and customer service functions to CPP, you will be able to:

• Access highly trained employees, established systems and proven process benefits
• Bring new initiatives to market faster
• Introduce valuable new revenue streams with confidence
• Avoid expensive capital or employee investment
• Access proven operational and call-centre capabilities
• Earn incremental annual income from product sales
• Access high-quality customer service delivery

Exceptional customer service provision from the specialists

CPP can professionally handle calls from your customers and, with your permission, cross sell our market-leading products to them. These calls can be used to deliver some of your core business processes and services, such as:

• Welcome calls
• Card activation / safe-receipt calls
• Balance transfer calls
• Change of address calls
• Data collection (email addresses and mobile numbers)
• Lost and stolen card calls

To find out more about our range of outsourcing solutions, call CPP today on 01904 544 220.