Packaged services

packaged-services  

Bringing together Assistance Services that consumers value and use

Packaged services are an effective way to attract and engage customers and to deliver rewards and incentives for loyalty. CPP offers a market-leading service whereby we can deliver an extensive range of products and services, supported by managing a single relationship with the customer.

For your customers we believe it is crucial to:

  • Create compelling customer propositions that are relevant to the customer and the event that triggers the sale
  • Give customers choice over the elements in their package - placing the customer first and allowing them to change their package as their circumstances change (increases longevity and usage)
  • Design a service wrapper around the package to meet the needs of our business partners and their end customers - from simple supply of product to a full end-to-end single contact proposition (where CPP manages all the products, fulfilment, and customer touch points)

Our experience of working with high-profile brands makes CPP the ideal partner to add value to your customer relationships. We support multiple packaged accounts for Santander, incorporating 14 different product variants and a single route to access all benefits.

We can create a bespoke packaged account solution that meets your business objectives, delivering a host of value-adding services and benefits:

  • Management of packaged service design and delivery
  • A flexible technical platform that delivers packaged solutions today and can evolve to support new requirements quickly
  • Inbound call handling by multi-skilled agents (with hand-off capability to business partner agents)
  • Provision and management of secure mobile technology (for servicing and promotions)
  • Third party provider integration and management (for non-CPP products or elements within CPP products)
  • Aggregated management information on all aspects of the package delivered through our web portal

To find out more about our range of packaged services, call CPP today on 01904 544 220.