Training

training

Strengthen sales performance with first-class training

To support the sale of CPP products through your business, we develop and deliver contact centre, classroom and web-based sales and service training sessions and workshops. These are designed either for CPP contact centre sales teams responsible for promoting the products developed for your business, or for your own sales teams.

Tailored training programmes

Our training programmes have proved highly effective in empowering employees to help business partners acquire and retain more customers. To achieve this we have developed a range of training initiatives to inspire sales teams, including:

  • Side-by-side coaching for individual advisers
  • Focus groups and Q&A sessions with whole teams or groups of agents
  • Buzz sessions - 20-minute brainstorms designed to share best practices for cross-selling, up-selling and service calls
  • Performance and behaviour assessments
  • Tailored e-learning packages

Understanding your business

Before training and briefing our team on your requirements, our Sales Support Managers will fully immerse themselves in your business. By spending time with you in the early stages, we gain an in-depth understanding of your:

  • Company culture and brand values
  • Product range and pricing policies
  • Incentive schemes
  • Compliance policies

This understanding enables us to create a tailored training programme that meets your specific business requirements.

To find out more about our training programmes, call CPP today on 01904 544 220.