Contact centre capability
Contact centres create high-quality customer experience
Our well-resourced contact centres have the technology and expertise to deliver marketing campaigns and product support on a vast scale. Crucially, no matter how large or small the campaign or call volumes, our agents provide a consistently high quality of service that will enhance your brand and create a customer experience that is second to none.
Planning puts quality first
By working in collaboration with our partners, we develop a clear understanding of the anticipated call volumes and forecasting requirements for any campaign, enabling us to devise the optimum agent resourcing solution to ensure consistently high quality delivery.
Telephony expertise
The telephony expertise in our contact centres ensures that your customer communications are delivered intelligently, sensitively and professionally, in line with your objectives and ambitions. Our flexible approach means that we can design and deliver comprehensive telephony solutions tailored to your individual business needs. The options available include:
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Dedicated phone numbers delivering calls directly to CPP contact centres.
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Routing calls from existing numbers to CPP contact centres.
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Integration with your IVR menu to divert specific call types to CPP.
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Customisable call flow scripts and voiceovers to ensure brand continuity.
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Customer identification and verification prior to agent routing.
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Self-service/automation of selected transactions.
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SMS or email messages to customers to confirm their transactions.
Technology takes us further
CPP is continuously investing in new technology and infrastructure to ensure that our call-handling capabilities are up to the task of driving long-term performance for our partners. You can rest assured that our investment strategy enables us to meet your most ambitious growth plans today, and into the future.
Contact centres support market-leading products
Our contact centre agents have proven expertise in selling and servicing our market-leading range of life assistance products.
Contact Centre Awards
CPP UK’s quality, growth record and innovation has been nationally recognised:
Contact centres support market-leading products
Our contact centre agents have proven expertise in selling and servicing our market-leading range of life assistance products.
