Customer service

Trust CPP customer service to protect and enhance your brand

When you choose to work with CPP, you can be confident that your customers will be well looked after – 24 hours a day, seven days a week. Our customer service teams offer multi-channel capabilities to help your business manage its day-to-day customer operations more cost effectively – and we consistently achieve outstanding customer satisfaction scores.

No call too demanding for CPP agents

Backed by 30 years’ experience, our customer service agents are qualified to handle even the most demanding customer calls, including insurance claims and crisis calls, as well as fraud resolution. Through our Identity Protection product, we even offer your customers a specialist case worker to help them resolve complex cases of identity fraud.

Quality monitoring and management delivers service excellence

Our expertise in delivering high-performance, highly compliant sales campaigns is based on getting the basics right and providing our agents with an inspiring and supportive environment where they can fulfil their potential. CPP’s sales channels offer you:

A commitment to quality, with responsibility shared between CPP and our partners.
Tailored call monitoring programmes and agent scorecards to pro-actively manage sales performance and call quality.
Award-winning training programmes to support specific business partner objectives.
Accessible customer feedback programmes, for non-sales, post sales or service calls.

Gathering essential customer data

At the same time as handling sales and customer service calls on your behalf, our skilled agents also gather valuable customer data at every opportunity. This accurate and up-to-date information enables us to continue developing targeted communications and marketing campaigns to build sales, brand loyalty and incremental revenue for your business.