Home 3

Let Home 3 do the work.

Home 3 assistance is a new force in home assistance. Our unique service is centred around a three-way claims helpline that connects your customer, our agent and a tradesman in one call to deliver faster repair times and a quality-assured service.

Home 3 assistance is a joint venture between two of the world's leading assistance companies - CPP and Mapfre Asistencia. By combining the customer service and business partner management expertise of CPP with the home assistance network and claims management skills of Mapfre Asistencia, Home 3 Assistance delivers a unique end-to-end solution to the market.

Home 3 Assistance provides your customers with a:

• National network of approved tradespeople
• Friendly, professional service
• Dedicated UK support centre

Our 3-way call does it all:

1. Call Home 3

The customer calls a dedicated Home 3 agent to request assistance. The agent quickly identifies the best local tradesman to resolve their problem.

2. Connect to a skilled tradesman

During the same call our agent connects the customer to the tradesman so that the three can agree a plan of action over the phone.

3. Arrange a suitable call out time

Customer ends the call knowing exactly when the approved tradesman will be visiting to resolve their emergency repair.

Find out more about Home 3 and how it can help your business.