Packaged services

Inspire customer loyalty with complete packaged service solutions from a single supplier

Packaged services are an effective way to engage and attract customers, offering rewards and incentives for their loyalty to your business.

CPP creates innovative and engaging packaged service solutions, offering your customers an extensive range of products and services, all managed centrally for you by CPP. Our unique and flexible platform allows your customers to pick and choose features that meet their lifestyle needs.

Tailored packages attract and retain customers

The key to successful packaged services is creating a compelling collection of offers that are relevant and valuable to your consumers. Offering the right mix of services is essential to attract new customers, while adding flexibility is the key to keeping them. That means allowing customers to choose the elements of the package that they wish to take up, and allowing them to change the services within their package as their needs or circumstances change.

Packaged service management – just the way you want it

The way we deliver your packaged service solution is up to you. We can simply source and provide the products and services for your package, or we can offer a complete end-to-end single contact proposition, with CPP handling all customer contact and contract management.

Our packaged service solutions offer you a host of benefits:

Full management of packaged service design and delivery, including full marketing support.
Flexible technical platform, allowing packaged solutions to change and evolve over time.
Inbound call handling by multi-skilled agents, providing end-to-end customer service management.
Integration and management of third-party products and services, plus all contractual negotiations and management.
Meaningful, aggregated performance information delivered to you via our web portal.

For your customers, our packaged services offer:

Unrivalled choice of relevant benefits offering genuine cost savings.
Flexibility to adapt and refine packages to suit individual needs.
Single point of contact for all package servicing – delivering a seamless, high-quality customer experience.
Access to package elements via a range of channels, including telephone, mobile and online.

Take a look at the products available from CPP

We can offer our own products as part of any package we develop for your customers. Why not take a look at the range of life assistance products and services we offer?

Improving packaged services functionality

We are delighted to announce that we will be launching a new members area for packaged services in January 2011. This service, already available as a demo, follows extensive customer feedback and reflects comments and observations from the FSA. If you would like to view the demo, please contact us.